FAQ

/FAQ
FAQ2019-04-11T08:51:40+00:00
What is Wash, Dry and Fold?2019-04-11T08:42:17+00:00

Wash, Dry and Fold (WDF) is a service our stores provide that allows you to drop off your laundry and have our highly trained staff do it for you. We wash, dry and fold all of your laundry to a very high standard that ensures your clothes are clean, fragrant, well cared for and folded to a precise size.

If your laundry needs are urgent, we have an express service that for a little more will have your laundry ready for you the same day.

How can I check my card Balance?2019-04-11T08:42:14+00:00

You can check your card balance by visiting the store where the card was purchased. Contact the Customer Service Representative at your local Speed Queen or Huebsch store.

How much does Wash, Dry and Fold cost?2019-04-11T08:42:00+00:00

Our Wash, Dry and Fold service is based on weight. Comforters, blankets, pillows and sleeping bags are based on size. For more information on pricing, contact the Customer Service Representative at your local Speed Queen or Huebsch store.

What is a Laundry Card?2019-04-11T08:42:11+00:00

All of our stores are cashless for your safety! Our stores have a system that allows you to load money onto a card that can be personally registered* to you. This card allows you to start our machines, pay for Wash, Dry and Fold, and can also be used to purchase over the counter retail items. Each time you use your card you earn points which can be exchanged for extra in-store credit.

* By registering your card you will always be able to access your balance even if the card is lost
How much does it cost to wash?2019-04-11T08:41:41+00:00

Our industry leading machines offer various options to ensure your laundry is cared for and cleaned to the highest of standards. Machines come in different sizes to accommodate the quantity of laundry you plan to wash and dry, and pricing will vary depending on your personal requirements. Customer Service Representatives are on hand to answer any question.

What is 1-DRY Guarantee?2019-04-11T08:41:27+00:00

Our state of the art machines are so effective that we guarantee all your laundry will be dried in just ONE DRYER CYCLE with the proper options selected. Pick the right size dryer to accommodate your laundry and if after ONE CYCLE your laundry isn’t dry, simply contact our Customer Service Representative and they will start the same dryer at no extra cost to you*.

* Machines should not be overfilled and Comforters aren’t included in the guarantee due to variations in size/material.
What is the refund policy?2019-04-11T08:41:22+00:00

Our stores are cashless stores, which means there is no cash available to our staff at any time. All refunds will be in the form of store credit, which is loaded onto your card balance.

Can my balance be used / transferred to another location?2019-04-11T08:41:34+00:00

You can only use your card at the store where the card was purchased. Cards are not able to be used at multiple locations. For balance transfers please contact the store manager of the location you wish to transfer to.

Is there a Store Manager at the store all the time?2019-04-11T08:41:19+00:00

Store Managers work throughout the week, but are not available at all times. However, the store is staffed 24 hours a day, 7 days a week by our highly trained Customer Service Representatives who will answer any of your questions or inform you of the date and time the Store Manager will next be on shift. Also, for your convenience, just click CONTACT US on the top of this page to send us a message.

Do you Close?2019-04-11T08:41:08+00:00

Our stores are open 24 hours a day, 7 days a week, but do close for major holidays, natural emergencies or anything that risks our employees or customers safety.

How can I apply for a job?2019-04-11T08:40:50+00:00

Working for our laundries is fun and rewarding, we are always on the lookout for talented Customer Service Representatives to join our growing team. Simply ask for an application the next time you visit one of our stores!

What if you want to buy one of our stores?2019-04-11T08:40:11+00:00

Simply leave your details with one of our employees and we will contact you within 72 hours. Also, for your convenience, just click CONTACT US on the top of this page to send us a message.

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